Terms & Conditions
How do I order by phone?
What are your sizing policies?
How often is the availability of items updated?
How does shipping work on your site?
How do you handle international shipping?
How do I handle returns and exchanges of my merchandise?
How do I track my order once it's been placed?
How does sales tax work with Moody Mamas?
Do you sell Gift Certificates?
What is your Customer Privacy Policy?
Does Moody Mamas offer gift wrapping services?
The Moody Mamas
We understand that shopping for maternity clothes can be confusing, especially if this is your first time buying maternity clothes! Therefore, please do not hesitate calling us if you have questions about styles or sizing. We are available for you to call us 9am - 5pm PST Monday – Friday at 323.852.1015. Additionally, there are many Moody Mamas and Fierce Mamas items that are currently available in your local maternity store not on the website, so we may be able to suggest alternatives to what is shown on our website.
What are your sizing policies?
We try to make our sizes run similarly to non-maternity sizing. Therefore, you should try to assess your size based on what size you think you would be minus the belly. We understand that sizing is often a cause for concern so if in question, please contact us by phone: 323.852.1015 or email us at shop@moodymamas.com.
How often is the availability of items updated?
We strive to keep our site updated regularly so that you will have an accurate depiction of an item’s availability. However, it is possible for us to sell out of an item on the day that you place your order. For this reason, Moody Mamas Inc. cannot always guarantee the availability of products. Once we receive your order, we will notify you via email if you have ordered an item that is not currently available or that is on backorder.
How does shipping work on your site?
We offer you the choice of UPS and USPS with varying services dependent on the weight of your order and location. Typically, domestic shipments arrive within the time period designated during the checkout process, although usually not more than 5-7 business days. Please allow for longer delivery time during holiday seasons. Orders are typically shipped within 24 hours (business days only) of placing your order. We do not offer Saturday delivery.
How do you handle international shipping?
Moody Mamas offers international shipping to most foreign countries. We offer you the choice of UPS and USPS with varying services dependent on the weight of your order and location. International orders are typically take more time to process than domestic orders, so please be patient. Moody Mamas is not responsible for any customs fees associated with your order entering your country or the US for returns. Orders are typically shipped within 24 hours (business days only) of placing your order. We do not offer Saturday delivery.
How do I handle returns and exchanges of my merchandise?
Your happiness means the world to us so we want you to be completely satisfied with your purchase. However, we realize mistakes are inevitable, so if you purchased the wrong size or if you are disappointed with your merchandise, we welcome you to return or exchange your merchandise. Our returns and exchange policy is as follows: We will accept returns on non-sale and non-damaged items that are unworn with original tags for full refund to your credit card minus shipping charges within 14 days of purchase.
Moody Mamas is not responsible for the fit of an item beyond the return period. All returns must be postmarked within 14 days. Returns sent after this time will not be honored - no exceptions. Moody Mamas Inc. does not refund initial shipping charges or shipping charges for any returns or exchanges.
Moody Mamas Inc. is not responsible for damages that occur during care of item, such as dry cleaning, washing, or wear or damages incurred during the return shipping process. No exceptions. Please ensure that we receive your merchandise by obtaining a tracking number from your carrier of choice when you mail your return and even insuring it.
Please note that sale items can be returned for online store credit only. Upon receiving the returned merchandise, Moody Mamas Inc. will email a code to be used toward your next online purchase. Underwear sales are final.
Moody Mamas Inc. is not responsible for damages that occur during care of item, such as dry cleaning, washing, or wear or damages incurred during the return shipping process. No exceptions. Please ensure that we receive your merchandise by obtaining a tracking number from your carrier of choice when you mail your return and even insuring it.
Please note that sale items can be returned for online store credit only. Upon receiving the returned merchandise, Moody Mamas Inc. will email a code to be used toward your next online purchase. Underwear sales are final.
How do I track my order once it's been placed?
Once you have completed an order, we will email you an order confirmation. Following that, when your order has shipped, you will also receive a tracking number that will allow you to track the status of your order. Once you receive that tracking number, you can check the status of your order with your chosen carrier.
How does sales tax work with Moody Mamas?
Currently, California sales tax applies to orders shipped to California addresses only. We will be transitioning fulfillment operations at the beginning of April and at that point, we will charge current Utah sales tax for orders shipped within the state of Utah (and remove California sales tax).
Do you sell Gift Certificates?
Moody Mamas Inc. offers online gift certificates. These can be purchased online or by phone at 323.852.1015. Moody Mamas Inc. will email online gift certificates (within minutes) to recipients with a code to be redeemed online (please note, they not redeemable at any brick and mortar store). Moody Mamas is not responsible for misuse of any gift certificate codes. Please follow up with the recipient to ensure they've received your thoughtful and generous gift.
What about bad debt?Moody Mamas Inc. reserves the right to place any account found fraudulent or collect any bad debt by any means necessary. This may include legal fees, collection related fees, etc. By shopping on this site you agree to abide by all and any applicable policies found within this site.
What do you do about errors and inaccuracies on your website? We strive to provide our customers with accurate, up-to-date information. However, it is impossible for us to ensure that our website will be completely free of human or technological errors. We will do whatever we can to prevent problems from occurring, but issues might arise due to environmental, human, and technological reasons. The Moody Mamas Inc. site may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability, and some information may not be complete or current.
Moody Mamas Inc. reserves the right to correct any errors, inaccuracies or omissions -- including after an order has been submitted -- and to change or update information at any time without prior notice. We sincerely apologize for any inconvenience or frustration this may cause and if indeed a problem arises, rest assured we will do whatever we can to remedy the problem in a rapid manner.
What is your Customer Privacy Policy?
Moody Mamas Inc. is committed to maintaining our customers' privacy. We collect customer information for the purposes of customer service, shipping orders, and sending promotional information, such as sales and new arrivals if customers should choose to receive our emails. We do not sell customer information to any third party. If you choose to receive Moody Mamas Inc. emails, we will always provide you the option to opt-out and discontinue receiving information from us. Moody Mamas Inc. processes credit cards using SSL to ensure secure transactions and protect against credit card misuse.
Does Moody Mamas offer gift wrapping services?
Currently, we do not offer gift wrapping but we are planning on making this option available in the near future!
Thanks, The Moody Mamas


